Delivery, Returns & Exchanges

Delivery Charges

Delivery is free for all orders over £25. 

We post to UK only.  Should you wish to arrange delivery outside of the UK, please contact Claire HERE 

 

I gladly accept returns, exchanges and cancellations

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  

 Questions about your order

 Please contact me if you have any problems with your order.

Covid 19 Pandemic Update

 I have re-opened my website for orders after the Prime Minister urged those who can't work from home to return to work if safe. My studio remains closed to the public for the time being but I can safely go in on my own to carry on with manufacturing.  I will only be posting twice a week rather than every day and with delays in Royal Mail please expect delivery to take a little longer than usual.

Best wishes and stay safe

Claire x